Resolution Digital Customer Journey Strategy

Digital Customer Journey Strategy.

Strategic solutions for the modern digital customer journey

Delivering engaging experiences along the customer journey is more essential than ever for brands that seek to form lasting resonance with consumers.


Our experienced cross-discipline team forms thorough data-led consumer journey strategies that take brand, performance, experience and insights into account in catering to the full user journey, from the first ad impression to CRM based marketing automation. 

Resolution Digital Customer Journey Strategy team develops strategic solutions for the modern digital customer journey

Delivering remarkable experiences for every customer’s journey

We adopt the principles of behavioural economics and leverage our extensive understanding of technology, data, content, media, and design to form customer journey strategies that deliver on consumer needs.  


Get in  contact for a complimentary call with one of our strategic consultants


Benefits of Digital Customer Journey Strategy

We pride ourselves on the numerous benefits we deliver to our clients. Check them out here:
Improve ROI by reducing reliance on paid media and increasing efficiency
Increase the relevancy of your brand’s product by understanding your customers
Meet your customer’s needs and see frequency of purchase increase
Save time and remove guesswork by only implementing successful strategies
See a lift in conversions when you know exactly which messages to deliver and when
Understanding customer journey means improved content and brand trust

Our Customer Journey Strategy Capabilities

Brands that deliver considered experiences across the customer journey have more engaged consumers who value the brand’s role in their lives. This results in increased value and volume of sales.

Find out what’s included when you work with the Resolution team on customer journey strategy:


Marketing

  • Defined roles between paid, owned, earned, and shared
  • Holistic integration of all channels
  • Enhanced SEO results

Production

  • Customer journey-orientated creative
  • Customer journey content development
  • Prioritised content development efforts

Strategy

  • Improved comprehension of consumer path purchase
  • Engagement strategy at each point in journey
  • Customer journey map
Resolution Digital xConnect proprietary tool and tehcnology

xConnect

Consumer experience audit and optimisation framework that increases engagement and conversion.

Talk to our experienced customer journey strategists

Our experienced team is here to assist you overcome your business challenges.
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  • Message

Talk to our digital marketing experts today!

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Approach to Customer Journey Strategy

that delivers Remarkable Results.
01

Discover

We run a discovery to determine existing customer journey maps and experience activity. We then collate research and insights relating to your category and competitor customer journey efforts.

Resolution Digital Customer Journey Strategy team discovery to determine existing customer journey maps and experience activity
02

Dissect

We define key audiences and territories of play across your digital landscape, which then informs customer journey strategy for engaging experiences across paid, owned, earned, and shared channels.

Resolution Digital Customer Journey Strategy team define key audiences and territories
03

Plan

We form a strategic plan for delivering meaningful experiences along your customers’ journey that goes beyond channel, format and audience to include journey personalisation and projected outcomes.

Resolution Digital Customer Journey Strategy team form a strategic plan for delivering meaningful experiences
04

Perform

We identify key performance indicators and incorporate these into a measurement and optimisation framework that ensures the experiences you deliver across the customer journey continue to evolve.

Resolution Digital Customer Journey Strategy team identify key performance indicators
Resolution Digital is a market leading digital strategy agency

A market leading Digital Strategy agency.

We understand that a sound digital media strategy is a key part to any successful marketing campaign as it helps identify key audiences, where to reach them, the relevant message and the metrics that matter.


Resolution Digital is a full-service digital strategy agency with a team of experienced strategists in a range of specialist fields.

A Remarkable Agency

Remarkable Results

About Resolution Digital

Resolution Digital is an Award-Winning Full-Service Digital Agency. Our mission is to deliver Remarkable Results for our clients, helping them achieve exceptional ROI on their digital marketing investments. With offices in Sydney, Melbourne, and Brisbane, we serve clients across the region.
 
We have a broad and deep set of skills across all areas of digital, and from strategy to implementation. We have been providing digital marketing services to clients in Australia for over 14 years and service many of the largest clients in the country.

We provide a full range of Digital Strategy and Planning services that include Digital Experience Platform (DXP), Digital Media, Branding, Audience Segmentation, Digital Marketing Strategy Workshop, Content, Digital Customer Journey, eCommerce Marketing, CRM, Digital Customer Experience (CX Strategy), Business Development, First-Party Data and Digital Marketing Audit.

Resolution Digital is an award-winning, full-service digital agency

Why choose Resolution Digital as your digital marketing agency?

 As is evident from our extensive range of digital marketing services we have a great deal to offer and our services are executed by experienced subject matter experts.

Whilst there are many reasons to choose Resolution Digital, we have distilled the main reasons we believe set us apart and give us an advantage.

Insights & News

In CRM, Conversion Is No Longer Enough

In CRM, Conversion Is No Longer Enough

To build brands for ‘nowsumers’, marketers must design milestones in the customer journey.
How to Reduce Marketing Lead Times: Two Case Studies from SXSW

How to Reduce Marketing Lead Times: Two Case Studies from SXSW

How much control is ‘enough’ control when it comes to marketing decisions? The team at Annalect provides some guidance and context.
Google launches two new connectors for Google Data Studio

Google launches two new connectors for Google Data Studio

A quick update on GA Interface Improvements Data studio, Google Surveys and more

Is your Customer Journey strategy helping you achieve  Remarkable Results?

Stay informed with our latest insights & news

Our Offices

Sydney.

Gadigal Country
Bay 7, 2 Locomotive Street
South Eveleigh, NSW, 2015

Visit your Sydney office

Melbourne.

Wurundjeri Country
Level 6, 650 Chapel Street
South Yarra, VIC, 3141

Visit your Melbourne office

Brisbane.

Turrbal and Jagera Country
200 Adelaide Street
Brisbane City, QLD, 4000

Visit your Brisbane office
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