Resolution Digital.

Creating a seamless digital experience for Torrens University students

Client

Torrens University Australia

Industry

Higher Education

Project

UX, digital design, behavioural optimisation, internal product and platform experience

Redesigning the student experience, end to end

Resolution Digital has worked with Torrens University across multiple digital initiatives aimed at improving the experience for prospective and enrolled students. From refining the public website and lead generation journeys, to collaborating on the experience strategy for Torrens’ internal Digital Learning Environment (DLE), our work is grounded in behavioural design principles and collaborative optimisation. The focus: simplify complexity, remove decision friction, and create momentum across the student journey — from first enquiry to final subject.

+71% uplift in public enquiry form completions

3x increase in Digital Learn Environment content engagement through UX changes

22% reduction in exit rate across key decision pages

42% reduction in staff experience pain points following the DLE redesign rollout.

Torrens University Projects

Comprehensive UX/CRO audit
We conducted comprehensive audits of the site to identify where the big issues were and lay the foundations to evolve the student experience.
Ongoing CRO testing strategy
Ran iterative tests on high-traffic course pages, using user data to refine content flow and messaging hierarchy.
UX/UI overhaul of website
The key pages were overhauled after our audit, improving decision support and streamlining actions like course comparisons and sign-ups.
Digital Learning Environment (DLE) UX framework
An extensive discovery project to reimagine the DLE, mapping user journeys and improving navigation, notifications, and communication.
Improved enquiry forms
Simplified lead forms using behavioural nudges (e.g. progress bars, inline help) to reduce hesitation and boost completions.
Strategic experience design that connects journeys and outcomes

By partnering across multiple functions, we helped Torrens elevate its digital maturity and unify experiences. Key strategic principles:

Consistency across touchpoints, from the public-facing site to student platforms

Behaviour-led design, using journey friction maps and decision-making theory

Evidence-led iterations, anchored by qualitative user feedback and quantitative funnel data

Elevated internal design capability through shared frameworks and upskilling

Repositioned UX as a strategic function within the institution

Completed multiple UX/UI redesigns of the Torrens University website
Our CRO strategy ensures student journeys are continually tested and optimised.
We have successfully executed several large-scale discoveries, enhancing their websites and learning platforms.

“I genuinely loved working with Resolution Digital, leaving aside their world-class competency and technical capabilities, I could trust them to provide a quality outcome because of their hard-working work ethic and the transparency they demonstrated from the outset. "

Heather McDermott

Head of PMO, Program Manager & Delivery

Torrens University partnered with Resolution Digital to enhance the digital experience for both prospective and enrolled students. The engagement spanned public website optimisation, lead generation improvements, and a strategic redesign of the internal Digital Learning Environment (DLE), all grounded in behavioural design and collaborative testing.

What we did

  • Conducted a comprehensive UX audit of the public website

  • Redesigned the Digital Learning Environment with improved navigation and communication

  • Ran ongoing CRO testing on high-traffic course pages

  • Overhauled enquiry forms using behavioural design techniques

  • Embedded cross-functional co-design workshops with internal teams

The results

  • +71% uplift in public enquiry form completions

  • 3x increase in DLE content engagement

  • 22% reduction in exit rate on key decision pages

  • 42% reduction in staff pain points post-DLE redesign

The impact

The work unified the student experience across platforms, simplified complex journeys, and repositioned UX as a strategic capability within the university — driving measurable improvements in engagement, satisfaction, and internal alignment.