We adopt the principles of behavioural economics and leverage our extensive understanding of technology, data, content, media, and creative to form customer journey strategies that deliver on consumer needs.
Find out what’s included when you work with the Resolution team on customer journey strategy:
Our Digital Innovation team revamped H&R Block's website with Kentico Xperience, which has won Kentico Site of the Month.
We run a discovery to determine existing customer journey maps and experience activity. We then collate research and insights relating to your category and competitor customer journey efforts.
We define key audiences and territories of play across your digital landscape, which then informs customer journey strategy for engaging experiences across paid, owned, earned, and shared channels.
We form a strategic plan for delivering meaningful experiences along your customers’ journey that goes beyond channel, format and audience to include journey personalisation and projected outcomes.
We identify key performance indicators and incorporate these into a measurement and optimisation framework that ensures the experiences you deliver across the customer journey continue to evolve.
We understand that a sound digital media strategy is a key part to any successful marketing campaign as it helps identify key audiences, where to reach them, the relevant message and the metrics that matter.
Resolution Digital is a full-service digital strategy agency with a team of experienced strategists in a range of specialist fields.
Consumer experience audit and optimisation framework that increases engagement and conversion.
Resolution Digital is an Award-Winning Full-Service Digital Agency. Our mission is to deliver Remarkable Results for our clients, helping them achieve exceptional ROI on their digital marketing investments. With offices in Sydney, Melbourne, and Brisbane, we serve clients across the region.
We have a broad and deep set of skills across all areas of digital, and from strategy to implementation. We have been providing digital marketing services to clients in Australia for over 14 years and service many of the largest clients in the country.
We provide a full range of Digital Strategy and Planning services that include Digital Media, CRM, Customer Experience, Content Strategy, Customer Journey, eCommerce, Business Development, Branding, Strategic Workshops, First Party Data and Audience Segmentation.
As is evident from our extensive range of digital marketing services we have a great deal to offer and our services are executed by experienced subject matter experts.
Whilst there are many reasons to choose Resolution Digital, we have distilled the main reasons we believe set us apart and give us an advantage.
