Customer Journey Strategy

Customer Journey Strategy.

Strategic solutions for the modern digital customer journey

Delivering engaging experiences along the customer journey is more essential than ever for brands that seek to form lasting resonance with consumers.

Delivering remarkable experiences for every customer’s journey

We adopt the principles of behavioural economics and leverage our extensive understanding of technology, data, content, media, and creative to form customer journey strategies that deliver on consumer needs.  

Benefits of Customer Journey Strategy

We pride ourselves on the numerous benefits we deliver to our clients. Check them out here:
Improve ROI by reducing reliance on paid media and increasing efficiency
Increase the relevancy of your brand’s product by understanding your customers
Meet your customer’s needs and see frequency of purchase increase
Save time and remove guesswork by only implementing successful strategies
See a lift in conversions when you know exactly which messages to deliver and when
Understanding customer journey means improved content and brand trust

Our Customer Journey Strategy Capabilities

Brands that deliver considered experiences across the customer journey have more engaged consumers who value the brand’s role in their lives. This results in increased value and volume of sales.

Find out what’s included when you work with the Resolution team on customer journey strategy:

Kentico Site of the Month

Our Digital Innovation team revamped H&R Block's website with Kentico Xperience, which has won Kentico Site of the Month.

Talk to our experienced customer journey strategists

Our experienced team is here to assist you overcome your business challenges.
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Approach to Customer Journey Strategy

that delivers Remarkable Results.


We run a discovery to determine existing customer journey maps and experience activity. We then collate research and insights relating to your category and competitor customer journey efforts.



We define key audiences and territories of play across your digital landscape, which then informs customer journey strategy for engaging experiences across paid, owned, earned, and shared channels.



We form a strategic plan for delivering meaningful experiences along your customers’ journey that goes beyond channel, format and audience to include journey personalisation and projected outcomes.



We identify key performance indicators and incorporate these into a measurement and optimisation framework that ensures the experiences you deliver across the customer journey continue to evolve.

A market leading Digital Strategy agency.

We understand that a sound digital media strategy is a key part to any successful marketing campaign as it helps identify key audiences, where to reach them, the relevant message and the metrics that matter.

Resolution Digital is a full-service digital strategy agency with a team of experienced strategists in a range of specialist fields.

A Remarkable Agency

Remarkable Results


Consumer experience audit and optimisation framework that increases engagement and conversion.

About Resolution Digital

Resolution Digital is an Award-Winning Full-Service Digital Agency. Our mission is to deliver Remarkable Results for our clients, helping them achieve exceptional ROI on their digital marketing investments. With offices in Sydney, Melbourne, and Brisbane, we serve clients across the region.
We have a broad and deep set of skills across all areas of digital, and from strategy to implementation. We have been providing digital marketing services to clients in Australia for over 14 years and service many of the largest clients in the country.

We provide a full range of Digital Strategy and Planning services that include Digital Media, CRM, Customer Experience, Content Strategy, Customer Journey, eCommerce, Business Development, Branding, Strategic Workshops, First Party Data and Audience Segmentation.

Why choose Resolution Digital as your digital marketing agency?

 As is evident from our extensive range of digital marketing services we have a great deal to offer and our services are executed by experienced subject matter experts.

Whilst there are many reasons to choose Resolution Digital, we have distilled the main reasons we believe set us apart and give us an advantage.

Insights & News

Salesforce acquires Atonit, Traction on Demand and Phennecs

Salesforce acquires Atonit, Traction on Demand and Phennecs

Salesforce has moved to acquire three companies in the eCommerce, app development and digital privacy space.
Download our Capability MarTech Matrix

Download our Capability MarTech Matrix

Understand each MarTech vendor’s acquisitions and features across the user journey when you download our MarTech Capability Matrix.
Salesforce aligns its products under Marketing Cloud

Salesforce aligns its products under Marketing Cloud

In April, Salesforce announced several of its MarTech products and add-ons will be renamed.

Is your Customer Journey strategy helping you achieve  Remarkable Results?

Stay informed with our latest insights & news

Our Offices



Wurundjeri Country
Level 6, 650 Chapel Street
South Yarra, VIC, 3141
+61 3 8526 7699


Turrbal and Jagera Country
Level 3,  200 Adelaide Street
Brisbane City, QLD, 4000
+61 7 3054 4721

Contact Us