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Usability & Accessibility Audits.

Make every digital experience inclusive, intuitive & impactful

At Resolution Digital, we help businesses uncover usability issues, identify accessibility barriers, and enhance the overall user experience of digital products and platforms. Our audits are designed to deliver quick wins, long-term improvements, and align your brand with global usability and accessibility standards.

Book an Audit Today

Why a great user experience (UX) matters


For 65% of customers the website or app experience is an important factor in their willingness to recommend a brand. Implementing UX best practices reduces or removes the many reasons why customers don't achieve their goals. 

  • Use our extensive knowledge, expertise and research to understand what customers expectations currently are
  • Increase engagement by tailoring content to personas and journeys
  • Reduce friction and bounce rates by removing obstacles
  • Identify quick win opportunities to maximise your digital ROI
  • Provide scale and growth by refining the site performance
  • Increase brand trust and loyalty through an enhanced experience

What We Audit


Our audits uncover friction points, technical gaps, and accessibility barriers that may impact user engagement or site performance. We benchmark your experience against best practices, WCAG standards, and user expectations – delivering a clear roadmap to improve usability and reach.


See Accessibility Audits below

  • Navigation & Interaction
  • Content Structure & Readability
  • Design & Visual Elements
  • Forms & Input Fields
  • Mobile & Responsiveness
  • Conversion Friction Points

Accessibility Audits


Digital Access for All – We apply WCAG 2.1 AA standards to ensure your digital experience is accessible to people with disabilities, including:

  • Screen reader compatibility
  • Keyboard-only navigation
  • Alt text and media accessibility
  • Colour contrast and font legibility
  • Focus indicators and error handling
We don’t just tick boxes — we identify meaningful improvements that benefit all users.

Not sure if your website is performing or

you just don't know where to start?

You might qualify for our UX audit LITE - an assessment at no cost.
Let our UX experts help you achieve the best experiences.

Get started today!

Our Work

Supporting a bold new mission with a seamless digital experience.

We proudly partnered with the McGrath Foundation on its most ambitious evolution yet, expanding its mission beyond breast cancer to support all Australians with cancer. Our work helped power the 2025 Pink Test campaign, raising over $9 million and selling a record-breaking 350,000+ Virtual Pink Seats. 
McGrath Foundation Pink Test campaign

Partnering across multiple channels to maximise tax season

As one of Australia's most recognisable tax service providers, H&R Block engaged Resolution Digital to deliver a digital evolution program aligned with its ambitious growth strategy and seasonal traffic cycles. Our partnership spans over four years and includes the design and launch of a composable DXP, conversion-led UX redesigns, structured SEO content programs, and CRM persona work. Each project is grounded in seasonal uplift objectives, improved conversion across digital and physical bookings, and long-term platform scalability.
H&R Block UX UI Design

Meeting business needs with a future-ready digital foundation.

Challenge:
Symal Group, a major player in Australia's infrastructure industry, needed a significant upgrade to their outdated website. The old site was difficult to manage and didn't support their expanding business needs.

Solution:
We delivered a complete UX/UI redesign and development project, moving their site to Storyblok. This new platform gave Symal Group the flexibility to easily update their content and ensured the site could grow with their business.
Symal Group Homepage

Redesigning the student experience, end to end

Resolution Digital has worked with Torrens University across multiple digital initiatives aimed at improving the experience for prospective and enrolled students. From refining the public website and lead generation journeys, to collaborating on the experience strategy for Torrens’ internal Digital Learning Environment (DLE), our work is grounded in behavioural design principles and collaborative optimisation. The focus: simplify complexity, remove decision friction, and create momentum across the student journey — from first enquiry to final subject.
Torrens University Business Page

Scaling the experience without losing what works

Poolwerx operates one of the largest franchise networks in the pool care industry, with a complex digital footprint spanning ecommerce, location-based services, and franchisee microsites. Resolution Digital was brought in to simplify and strengthen this footprint. Our work has focused on evolving the brand’s digital experience around customer needs, while supporting decentralised content and operational workflows. From full platform redevelopment to customer journey refinement, we've helped Poolwerx modernise how people discover, engage, and convert — no matter their device or postcode.
Poolwerx AU Products

How Usability &
Accessibility Audits works?

  1. Discovery Session
    2. Understand your goals, user segments, and digital touchpoints.
  2. Audit & Analysis
    3. Run usability testing and accessibility checks using industry tools and expert review.
  3. Actionable Report
    4. Deliver a prioritised roadmap with clear recommendations and real-world impact.
  4. Optional Implementation Support
    5. Collaborate with our design and dev teams to put fixes into action.

Frequently Asked Questions

A UX audit includes a data-driven analysis of user experience, heuristic evaluations, user feedback, and competitor benchmarking. It helps identify usability issues, optimise user flows, and enhance overall product performance. This thorough evaluation provides actionable insights to improve your app or website's user experience.
Conducting a UX Audit & Assessment is crucial for identifying pain points and opportunities in your product’s design. It helps improve usability, increases user satisfaction, and can lead to higher conversion rates by ensuring that your product meets user needs effectively.
A UX audit offers numerous benefits including actionable steps to enhance user satisfaction, leading to higher conversion rates, improved brand loyalty, increased customer retention, and more referrals. It helps in identifying and addressing users' needs and pain points, ensuring a better overall experience with your product.
A UX audit report includes an analysis of various aspects such as usability testing, information architecture, personas and journey maps, wireframing, motion and interaction, and accessibility and inclusivity. It provides us detailed insights and recommendations for each area to improve the overall user experience. 
We recommended to conduct a UX audit whenever you notice a decline in user engagement, receive negative feedback, or plan a significant redesign or update to your website or app. Regular audits help ensure your digital touchpoints remain user-friendly and effective. 
A comprehensive UX Audit & Assessment typically includes:
•    Heuristic Evaluation: Analysing the interface against established usability principles.
•    User Flow Analysis: Reviewing the paths users take to complete tasks.
•    Usability Testing: Gathering direct feedback from real users.
•    Competitor Benchmarking: Comparing your product’s UX with competitors.
•    Accessibility Check: Ensuring the product is usable by people with disabilities.
 
Yes! A UX audit can help identify and resolve usability issues specific to mobile apps, ensuring a seamless and engaging experience for users on mobile devices. This includes optimising navigation, reducing load times, and enhancing overall app performance. 
A UX audit can identify various issues such as poor navigation, slow page load times, unoptimized content, accessibility problems, and usability challenges. Addressing these issues can significantly improve the user experience and drive better engagement and conversions. 
You can get started by booking a UX audit through our website. Our UX experts will conduct a thorough analysis of your digital touchpoints and provide you with a comprehensive report to help you achieve the best user experiences. Book a UX Audit with us today. 

Let us help your digital experiences be more inclusive, seamless and compliant.

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Our UX and Design Capabilities

Explore our other UX and design services, which allow our team to solve challenges for your organization and others, regardless of size, industry vertical, or product category.

Digital Transformation

Usability Testing

Rapid Prototyping

Design Systems

Accessibility and inclusivity

Competitive Analysis

Information Architecture

Personas and Journey maps

Wireframing

Motion & Interaction

Chat Bot / Virtual assistants

Content Curation

Our Offices

Sydney.

Gadigal Country
Bay 7, 2 Locomotive Street
South Eveleigh, NSW, 2015

+61 2 8729 8201
Visit your Sydney office

Melbourne.

Wurundjeri Country
Level 6, 650 Chapel Street
South Yarra, VIC, 3141

+61 3 8526 7699
Visit your Melbourne office

Brisbane.

Turrbal and Jagera Country
200 Adelaide Street
Brisbane City, QLD, 4000

+61 7 3054 4721
Visit your Brisbane office

Contact Us