For over 15 years, Resolution has worked collaboratively with industry leaders, challengers, and disruptors to navigate evolving consumer expectations, business challenges, and complex digital ecosystems to deliver best-in-class digital experiences.
xConnect was born out of three undeniable realities:
- While brands face common obstacles in delivering experiences, performance varies greatly brand-to-brand, industry-to-industry.
- Consumer expectations are changing rapidly as more brands adopt, mature, and excel at their customer experience capabilities.
- All arms of the business are integral to customer experience, requiring top-down communication for universal buy-in, as well as online and offline collaboration.
xConnect combines Resolution's best-in-class strategic, creative, research, and optimisation capabilities to better understand the position of a consumer prior to, during, and after every brand interaction. This enables clients to shape, own, and create confidence in the future interactions.