User Experience (UX) Design

User Experience (UX) Design.

Great UX design is a key part of building and growing customer confidence and engagement.

We create experiences that transform and enhance user interaction in the digital world. The key outcome of any UX project is to deliver maximum customer satisfaction. We do this by removing friction and making the digital journey more intuitive. In fact, if we do our job correctly, your customers shouldn't even notice!

Improving the overall experience for users as they interact with your brand online

User experience keeps customers front and center at all times and creates the basic skeleton of any application. Prototyping, testing, and customer research are pivotal tools in starting new business ventures or providing digital transformations for existing platforms.

Benefits of UX

The benefits of developing and implementing UX design are clear to see.

Work with our experts to achieve your business and online goals:

Boost engagement by tailoring content to fully developed user personas Boost engagement by tailoring content to fully developed user personas
Increase brand trust by improving the design and technical capabilities of your website
Increase conversion rate with an intuitive, human-centric design that really works
Lower the cost of customer acquisition by ensuring more users make it through the sales funnel
Reduce friction and bounce rates by removing obstacles and challenges within the user journey
With a friendly UX design, you’ll retain more customers and increase brand loyalty

Our UX Capabilities

Good user experience is good for business. As UX professionals, we design applications, systems, and devices for humans, with the intention of ensuring an interactive experience that is as easy to use as possible.

Here's what you can expect when you work with us:

Talk to our UX experts

Our experienced UX design team is here to assist you overcome your business challenges.
  • Call
  • Email
  • Message

Talk to our digital marketing experts today!

Get digital marketing insights in your inbox

Sign up to receive informative digital marketing insights in your inbox

Our Approach to User Experience (UX) Design

Driving remarkable results.

Digital Strategy and Scope

Digital strategy aligns your online activities with your business goals and will help you stay on track in this constantly changing environment.
Our scoping process provides you with the right knowledge, process, and skills required to make transformation happen. Once this first step is complete, we'll have our roadmap for your entire UX project.


Research and Discovery

Next, we work with you to outline the requirements for your UX project and the problems that need to be solved. The purpose of discovery is to get a deep understanding of the challenges users are facing.
Our aim in every discovery phase is to better understand the user, align with stakeholders, and review and analyse web and data analytics. We achieve this through research, workshops, testing, prototyping, and conceptualising.   



We will conduct workshops to ensure that we have a deep understanding of your organisation’s goals and objectives, as well as those of your target audience and stakeholders. These may include workshops on user personas, user stories, and technical requirements. A discovery workshop, for example, is key to providing stakeholder alignment.
Workshops are a perfect format to facilitate collaboration and fast-track decision making.   

Create and Run Experiment

Interviews and User Testing

A user interview is a UX research method we employ in order to gather qualitative information from either existing or potential users. We always recommend one-on-one interviews, which help us gain deep insights into user preferences, behaviours, motivations, and attitudes. The data we collect then informs personas, journey maps, workflows, and feature ideas.

User testing is a usability technique that helps you gain valuable insights from your users regarding why and how they use your products. The goal is to identify any usability problems, collect qualitative and quantitative data, and determine the participant’s satisfaction with the product.  


Personas, Journeys, and Flow

User personas are representations of target users or customer types and provide a reference for typical personality traits, goals, frustrations, motivations, behaviours, and expectations of a segment of users. In this step, we take reliable research data and use it to define real target audience personas. This means that we can then create digital experiences tailored to their needs and wants.
User journeys are a method for conceptualising and structuring a website’s content and functionality. Creating a user journey places a strong emphasis on personas and also merges the creation of scenarios and user flows. User flows, on the other hand, explore the relationship of pages and sections within a platform and describe the actual paths users might take – how they accomplish their goals within the product



In this step we get to the exciting task of prototyping. We'll create a working sample of the user experience design in order to test and validate it. This can be done either at wireframe stage or at visual design stage to simulate interactions and user journeys through the application on desktop or mobile devices.
We also offer observed user testing so we can collect valuable feedback for user experience. This is the stage where we see all of our research and hard work come together.


IA and Wireframing

Armed with the information discovered in the research phase, we move on to providing a structural framework. The thought and design put into the information architecture (IA) provides the foundation for a positive user experience.
Created alongside the IA, wireframes are equally important to the user experience design. It's our way to visualise and design a website service at the structural and functional level. Once we've developed both IA and wireframes, we can move on to our final step.



Once wireframes are validated and the layout and flow of the interface is approved, we deliver our visual design for your review through a design feedback tool. This allows you to test the experience in your browser and comment
directly on the designs.

After we have finalised the visual concept, the next step is to create final visual interface designs for both mobile and desktop devices, as well as design specifications for the next phase of the project. Resolution can also create and build pattern libraries and online style guides that can be utilised in future projects.

A market leading Digital Design agency.

We understand that digital digital design is critical in building an association with your brand in the minds of consumers. Our digital design practice is digital-first which means the graphics and interfaces we create are designed for the digital consumer.

Resolution Digital is a full-service digital design agency with a team of experienced graphic and User Interface (UI) designers.

A Remarkable Agency

Remarkable Results


Consumer experience audit and optimisation framework that increases engagement and conversion.

About Resolution Digital

Resolution Digital is an Award-Winning Full-Service Digital Agency. Our mission is to deliver Remarkable Results for our clients, helping them achieve exceptional ROI on their digital marketing investments. With offices in Sydney, Melbourne, and Brisbane, we serve clients across the region.
We have a broad and deep set of skills across all areas of digital, and from strategy to implementation. We have been providing digital marketing services to clients in Australia for over 14 years and service many of the largest clients in the country.

We provide a full range of digital marketing services, such as Digital Design Services that include Digital First Creative, Website Design, Brand Identity, Digital Display Production, User Experience Design (UX), User Interface Design (UI), Dynamic Creative Production and Rich Media Creative.

Why choose Resolution Digital as your digital marketing agency?

As is evident from our extensive range of digital marketing services we have a great deal to offer. Our services are executed by experienced subject matter experts.

Whilst there are many reasons to choose Resolution Digital, we have distilled the main reasons we believe set us apart and give us an advantage.

Insights & News

2022 Digital Privacy Trends: Browsers

2022 Digital Privacy Trends: Browsers

With the death of third-party cookies ahead, 2022 is a year of change. But what are browser developers doing to help or hinder digital marketers and advertisers?
Navigating the Audio Advertising Landscape

Navigating the Audio Advertising Landscape

The popularity of streaming music and podcasts is on the rise, and the impacts of the COVID-19 pandemic have only reinforced the trend towards audio-on-demand.
Resolution Digital wins Microsoft APAC Agency Of The Year

Resolution Digital wins Microsoft APAC Agency Of The Year

At the 2019 Microsoft Advertising Regional Partner Awards, OMG’s Resolution, took home two awards: APAC Agency of the Year for outstanding performance and Account Team of the Year in recognition of the Telstra account.

Contact us to discover how we can get you Remarkable Results.

Stay informed with our latest insights & news

Contact Us