CX Strategy Consulting Services

CX Strategy Consulting Agency.

A tailored approach and strategic framework to help you deliver a best in class customer experience.

A CX strategy which is well planned and executed can increase customer happiness, revenue opportunities and operational efficiency.

Taking a full funnel approach to your CX strategy

Our team will provide you with recommendations to solution the most urgent and highest impact opportunities for CX improvement.

Top management alignment and buy-in

Stakeholders buy-in will make or break the success of your CX initiatives.


What we deliver

  • Formulating a CX vision and program strategy based on your business goals and priorities.

  • Create a holistic plan that addresses all four strategic domains - Customer, Business, Technology and Innovation.

  • Industry leading and robust measurement and metrics to track your progress towards your goals.

Formulating a CX vision and strategy
CX consulting strategy team analysing quantitative and qualitative formula

How we do this


We gather both quantitative and qualitative data which creates a clearer picture for us to form insights together.


We talk to your customers, employees and stakeholders to understand what truly drives and motivates behaviour across all of your touchpoints.


We analyse our learnings and formulate an actionable plan to develop a meaningful CX strategy.


It’s not a one and done. We constantly nurture the CX strategy based on your customer expectations and feedback, and look to continually optimise.

Looking for a design thinking agency?

Our experienced digital design thinking team are here to assist you in overcoming design challenges.
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Resolution Digital is a market leading digital design agency

A market leading Digital Design Agency

We understand that digital design is critical in building an association with your brand in the minds of consumers. Our digital design practice is digital-first which means the graphics and interfaces we create are designed for the digital consumer.

Resolution Digital is a full-service digital design agency with a team of experienced User experience (UX) and User Interface (UI) designers.

About Resolution Digital

Resolution Digital is an Award-Winning Full-Service Digital Agency. Our mission is to deliver Remarkable Results for our clients, helping them achieve exceptional ROI on their digital marketing investments. With offices in Sydney, Melbourne and Brisbane, we serve clients across the region.

We have a broad and deep set of skills across all areas of digital, and from strategy to implementation. We have been providing digital marketing services to clients in Australia for over 14 years and service many of the largest clients in the country.

We provide a full range of digital marketing services such as Digital Design Services that include Digital First Creative, Website Design, Brand Identity, Digital Display Production, User Experience Design (UX), User Interface Design (UI), Dynamic Creative Production and Rich Media Creative.

Why choose Resolution Digital as your digital marketing consulting partner?

Our digital marketing consulting abilities are the product of years of consulting to a wide range of businesses to solve the digital marketing challenges they face.

Whilst there are many reasons to choose Resolution Digital we have distilled the main reasons we believe set us apart and give us an advantage.

Insights & News

Why you should conduct a Website UX Audit

Why you should conduct a Website UX Audit

Forrester research indicates that the ROI on UX investments is nearly 9,990%. Can you afford not to take a UX audit and assessment?
Snapchat simplifies design to drive new user growth

Snapchat simplifies design to drive new user growth

By implementing an algorithm based on relevance rather than recency, Snapchat will move another step in the right direction towards personalisation.
User Experience is top priority and applies to All Channels

User Experience is top priority and applies to All Channels

Brands that prioritise seamless UX will thrive. Those that don’t will fail.

Stay informed with our latest insights & news

Our Offices


Gadigal Country
Bay 7, 2 Locomotive Street
South Eveleigh, NSW, 2015

Visit your Sydney office


Wurundjeri Country
Level 6, 650 Chapel Street
South Yarra, VIC, 3141

Visit your Melbourne office


Turrbal and Jagera Country
200 Adelaide Street
Brisbane City, QLD, 4000

Visit your Brisbane office

Contact Us

For any North American operations and enquiries, please click here.