CRM Strategy

CRM Strategy.

Powering the CRM and consumer engagement your customers love

We develop digital CRM strategies that develop stronger relationships with consumers from first touch through to advocacy across the full spectrum of digital touchpoints.

Powering the CRM and consumer engagement your customers love

Our comprehensive understanding of marketing cloud platforms, data, personas, and consumer journey planning, along with a deep knowledge of behavioural economics results in CRM strategies that consumers love to engage with.

Benefits of CRM Strategy

Creating and executing killer CRM strategies is our thing. When you join us, you’ll experience a number of benefits to your CRM game:
Build brand trust by utilising behavioural economics throughout the consumer journey
Full integration with digital media allows for a cohesive approach with results to match
Gain access to a large variety of sophisticated CRM tech solutions
Increase conversions by truly understanding your customer’s digital experience
Increase customer engagement by strengthening your CRM strategy at each touchpoint
Leverage our team’s consumer psychology knowledge to increase sales

Our CRM Strategy Capabilities

Our clients benefit from our understanding of behavioural economics and of the entire digital landscape. This results in CRM strategies that consumers enjoy engaging with across all digital outposts.

When you work with us you’ll benefit from a range of experience and inclusions:

Talk to our CRM experts

Our experienced CRM specialists are here to assist you overcome your business challenges.
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Approach to CRM Strategy

that delivers Remarkable Results.


We run a discovery of past and current CRM activity and collate research and insights relating to your category and competitors.



We define key consumer segments and the touchpoints along their journey that then informs plotting engaging experiences that can be delivered via CRM platforms.



We form a strategic plan for CRM and ongoing consumer engagement, which includes projected outcomes and optimisation frameworks



We identify key performance indicators and incorporate these into a measurement and optimisation framework that ensures CRM efforts improve over time.

A market leading Digital Strategy agency.

We understand that a sound digital media strategy is a key part to any successful marketing campaign as it helps identify key audiences, where to reach them, the relevant message and the metrics that matter.

Resolution Digital is a full-service digital strategy agency with a team of experienced strategists in a range of specialist fields.

A Remarkable Agency

Remarkable Results

Is your CRM Strategy helping you achieve  Remarkable Results?

About Resolution Digital

Resolution Digital is an Award-Winning Full-Service Digital Agency. Our mission is to deliver Remarkable Results for our clients, helping them achieve exceptional ROI on their digital marketing investments. With offices in Sydney, Melbourne, and Brisbane, we serve clients across the region.
We have a broad and deep set of skills across all areas of digital, and from strategy to implementation. We have been providing digital marketing services to clients in Australia for over 14 years and service many of the largest clients in the country.

We provide a full range of Digital Strategy and Planning services that include Digital Media, CRM, Customer Experience, Content Strategy, Customer Journey, eCommerce, Business Development, Branding, Strategic Workshops, First Party Data and Audience Segmentation.

Why choose Resolution Digital as your digital marketing agency?

 As is evident from our extensive range of digital marketing services we have a great deal to offer and our services are executed by experienced subject matter experts.

Whilst there are many reasons to choose Resolution Digital, we have distilled the main reasons we believe set us apart and give us an advantage.

Insights & News

Salesforce acquires Atonit, Traction on Demand and Phennecs

Salesforce acquires Atonit, Traction on Demand and Phennecs

Salesforce has moved to acquire three companies in the eCommerce, app development and digital privacy space.
Download our Capability MarTech Matrix

Download our Capability MarTech Matrix

Understand each MarTech vendor’s acquisitions and features across the user journey when you download our MarTech Capability Matrix.
Salesforce aligns its products under Marketing Cloud

Salesforce aligns its products under Marketing Cloud

In April, Salesforce announced several of its MarTech products and add-ons will be renamed.

Stay informed with our latest insights & news

Our Offices



Wurundjeri Country
Level 6, 650 Chapel Street
South Yarra, VIC, 3141
+61 3 8526 7699


Turrbal and Jagera Country
Level 3,  200 Adelaide Street
Brisbane City, QLD, 4000
+61 7 3054 4721

Contact Us