Customer Experience Strategy.

We create meaningful digital customer experiences that work

Engaging prospective consumers and building a strong customer base takes considerable time and money, we help ensure that your customers experiences led to higher retention and value per customer.

Developing customer experiences that deliver on business objectives

Leveraging our extensive experience across paid, owned, earned and shared channels, we form omnichannel digital customer experiences that ultimately serve highly relevant and action orientated communication to consumers with great effect.

Benefits of Customer Experience Strategy

If you’re considering working with our team of experts to create and implement customer experience strategies that shine, let us go over the benefits:

Don’t waste visits - drive more traffic to strategic destinations
Reduce customer effort score (CES) to increase the frequency of conversions
Our team of experts will increase your net promoter score (NPS)
Improve customer satisfaction, leading to brand loyalty and return visits/purchases
Gain trust by understanding the consumer journey and implementing sound strategy
Increase basket value by reducing and removing barriers in the consumer journey

Our Customer Experience Capabilities

Customer experience strategy empowers organisations to form a clear plan for delivering on consumers’ needs. Doing so presents a unique opportunity to grow your share of market and wallet.

When you work with us we’ll make sure you’re leveraging all of your opportunities with the following inclusions:

More engaged customers

More engaged customers

  • More relevant comms
  • Increased engagement across all channels
Increased revenue per customer

Increased revenue per customer

  • Increased purchase frequency
  • Increased basket value
Improved brand and customer satisfaction metrics

Improved brand and customer satisfaction metrics

  • Higher perceived quality of product

Talk to our customer experience experts

Our customer experience team is here to assist you overcome your business challenges.
  • Call
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  • Message

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Approach to Customer Experience Strategy

that delivers Remarkable Results.
01

Discover

We run a discovery of past and current customer experience related activity and collate research and insights relating to your category and competitors.
02

Dissect

We define key audiences and territories of play across your customers’ journeys, which then inform plotting engaging experiences across each consumer segments journey
03

Plan

We form a strategic plan for customer experience delivery activity that transcends any single channel and ensures that the touchpoints dear to your consumers are considered and accounted for.
04

Perform

We identify key performance indicators and incorporate these into a measurement and optimisation framework that ensures your customers’ digital experiences evolve

xConnect

Consumer experience audit and optimisation framework that increases engagement and conversion.

About Resolution

Resolution Digital is an Award-Winning Full-Service Digital Agency. Our mission is to deliver Remarkable Results for our clients, helping them achieve exceptional ROI on their digital marketing investments.
 
We have a broad and deep set of skills across all areas of digital, and from strategy to implementation. We have been providing digital marketing services to clients in Australia for over 14 years and service many of the largest clients in the country.

We provide a full range of Digital Strategy and Planning services that include Digital Media, CRM , Customer Experience, Content StrategyCustomer JourneyeCommerce, Business DevelopmentBrandingStrategic Workshops, First Party Data and Audience Segmentation.

Why choose Resolution Digital as your digital marketing agency?

As is evident from our extensive range of digital marketing services we have a great deal to offer and our services are executed by experienced subject matter experts.

Whilst there are many reasons to choose Resolution Digital, we have distilled the main reasons we believe set us apart and give us an advantage.

Insights & News

News

Leading the pack at the 2021 Microsoft Advertising Partner Awards

We have some exciting news! Resolution Digital has been nominated for SEVEN Microsoft Advertising Partner Awards for Asia Pacific!
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News

Resolution Digital - 2021 APAC Search Awards Finalist!

Drum roll, please… We are excited to announce that we have been shortlisted for the 2021 APAC Search Awards!
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News

Resolution Digital named as the Google Honours Agency of the Quarter [Q3] 2020

The team at Resolution Digital have successfully defended their title of Google Australia’s Agency of the Quarter, for the second consecutive quarter of the 2020 program.
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Is your Customer Experience strategy helping you achieve Remarkable Results?