We create meaningful digital customer experiences that work
Engaging prospective consumers and building a strong customer base takes considerable time and money, we help ensure that your customers experiences led to higher retention and value per customer.
Developing customer experiences that deliver on business objectives
Leveraging our extensive experience across paid, owned, earned and shared channels, we form omnichannel digital customer experiences that ultimately serve highly relevant and action orientated communication to consumers with great effect.
Benefits of Customer Experience Strategy
If you’re considering working with our team of experts to create and implement customer
experience strategies that shine, let us go over the benefits:
Don’t waste visits - drive more traffic to strategic destinations
Reduce customer effort score (CES) to increase the frequency of conversions
Our team of experts will increase your net promoter score (NPS)
Improve customer satisfaction, leading to brand loyalty and return visits/purchases
Gain trust by understanding the consumer journey and implementing sound strategy
Increase basket value by reducing and removing barriers in the consumer journey
Our Customer Experience Capabilities
Customer experience strategy empowers organisations to form a clear plan for delivering on consumers’ needs. Doing so presents a unique opportunity to grow your share of market and wallet.
When you work with us we’ll make sure you’re leveraging all of your opportunities with the following inclusions:
More engaged customers
More relevant comms
Increased engagement across all channels
Increased revenue per customer
Increased purchase frequency
Increased basket value
Improved brand and customer satisfaction metrics
Higher perceived quality of product
Talk to our customer experience experts
Our customer experience team is here to assist you overcome your business challenges.
Get Customer Experience insights in your inbox
Sign up to receive informative digital marketing insights in your inbox.
Approach to Customer Experience Strategy
that delivers Remarkable Results.
We run a discovery of past and current customer experience related activity and collate research and insights relating to your category and competitors.
We define key audiences and territories of play across your customers’ journeys, which then inform plotting engaging experiences across each consumer segments journey
We form a strategic plan for customer experience delivery activity that transcends any single channel and ensures that the touchpoints dear to your consumers are considered and accounted for.
We identify key performance indicators and incorporate these into a measurement and optimisation framework that ensures your customers’ digital experiences evolve
Resolution Digital is an Award-Winning Full-Service Digital Agency. Our mission is to deliver Remarkable Results for our clients, helping them achieve exceptional ROI on their digital marketing investments.
We have a broad and deep set of skills across all areas of digital, and from strategy to implementation. We have been providing digital marketing services to clients in Australia for over 14 years and service many of the largest clients in the country.