Customer Experience Strategy

Customer Experience Strategy.

We create meaningful digital customer experiences that work

Engaging prospective consumers and building a strong customer base takes considerable time and money, we help ensure that your customers experiences led to higher retention and value per customer.

Developing customer experiences that deliver on business objectives

Leveraging our extensive experience across paid, owned, earned and shared channels, we form omnichannel digital customer experiences that ultimately serve highly relevant and action orientated communication to consumers with great effect.

Benefits of Customer Experience Strategy

If you’re considering working with our team of experts to create and implement customer experience strategies that shine, let us go over the benefits:
Don’t waste visits - drive more traffic to strategic destinations
Gain trust by understanding the consumer journey and implementing sound strategy
Improve customer satisfaction, leading to brand loyalty and return visits/purchases
Increase basket value by reducing and removing barriers in the consumer journey
Our team of experts will increase your net promoter score (NPS)
Reduce customer effort score (CES) to increase the frequency of conversions

Our Customer Experience Capabilities

Customer experience strategy empowers organisations to form a clear plan for delivering on consumers’ needs. Doing so presents a unique opportunity to grow your share of market and wallet.

When you work with us we’ll make sure you’re leveraging all of your opportunities with the following inclusions:

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Our customer experience team is here to assist you overcome your business challenges.
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Approach to Customer Experience Strategy

that delivers Remarkable Results.


We run a discovery of past and current customer experience related activity and collate research and insights relating to your category and competitors.



We define key audiences and territories of play across your customers’ journeys, which then inform plotting engaging experiences across each consumer segments journey



We form a strategic plan for customer experience delivery activity that transcends any single channel and ensures that the touchpoints dear to your consumers are considered and accounted for.



We identify key performance indicators and incorporate these into a measurement and optimisation framework that ensures your customers’ digital experiences evolve

A market leading Digital Strategy agency.

We understand that a sound digital media strategy is a key part to any successful marketing campaign as it helps identify key audiences, where to reach them, the relevant message and the metrics that matter.

Resolution Digital is a full-service digital strategy agency with a team of experienced strategists in a range of specialist fields.

A Remarkable Agency

Remarkable Results


Consumer experience audit and optimisation framework that increases engagement and conversion.

About Resolution Digital

Resolution Digital is an Award-Winning Full-Service Digital Agency. Our mission is to deliver Remarkable Results for our clients, helping them achieve exceptional ROI on their digital marketing investments. With offices in Sydney, Melbourne, and Brisbane, we serve clients across the region.
We have a broad and deep set of skills across all areas of digital, and from strategy to implementation. We have been providing digital marketing services to clients in Australia for over 14 years and service many of the largest clients in the country.

We provide a full range of Digital Strategy and Planning services that include Digital Media, CRM, Customer Experience, Content Strategy, Customer Journey, eCommerce, Business Development, Branding, Strategic Workshops, First Party Data and Audience Segmentation.

Why choose Resolution Digital as your digital marketing agency?

As is evident from our extensive range of digital marketing services we have a great deal to offer and our services are executed by experienced subject matter experts.

Whilst there are many reasons to choose Resolution Digital, we have distilled the main reasons we believe set us apart and give us an advantage.

Insights & News

Salesforce acquires Atonit, Traction on Demand and Phennecs

Salesforce acquires Atonit, Traction on Demand and Phennecs

Salesforce has moved to acquire three companies in the eCommerce, app development and digital privacy space.
Download our Capability MarTech Matrix

Download our Capability MarTech Matrix

Understand each MarTech vendor’s acquisitions and features across the user journey when you download our MarTech Capability Matrix.
Salesforce aligns its products under Marketing Cloud

Salesforce aligns its products under Marketing Cloud

In April, Salesforce announced several of its MarTech products and add-ons will be renamed.

Is your Customer Experience strategy helping you achieve  Remarkable Results?

Stay informed with our latest insights & news

Our Offices



Wurundjeri Country
Level 6, 650 Chapel Street
South Yarra, VIC, 3141
+61 3 8526 7699


Turrbal and Jagera Country
Level 3,  200 Adelaide Street
Brisbane City, QLD, 4000
+61 7 3054 4721

Contact Us